Segment customers by risk, stability, affordability and reachability to choose the right audience, product, limit and moment.
For segmentation, room allocation, pre-qualified leads, cross-sell, retention and collection prioritization.
Groups customers by credit risk, stability, affordability, engagement and fraud risk.
Identifies customers with the right signal to invite for a loan, card, or limit increase.
Prioritizes limits toward segments with better risk-adjusted return.
Recommends the product, limit or offer based on behavioral profile.
Identifies stable customers with potential to increase usage or upgrade tier.
Prioritizes accounts by reachability, behavior change and recovery probability.
Define the portfolio or campaign goal: grow disbursement, increase limits, reduce CAC, reduce churn, or improve cure rate.
Select the segment meeting legal and business eligibility.
Score/segment based on behavioral data and internal data.
Rank opportunities by expected value and risk constraints.
Push the list or signal into CRM/Marketing Automation/Collection workflow.
Collect outcomes to evaluate and optimize the next cycle.
| Objective | KPI |
|---|---|
| Pre-qualified lead | Approval rate, conversion, CAC, incremental disbursement, bad rate. |
| Cross-sell/limit uplift | Take-up, utilization, incremental revenue, delinquency after uplift. |
| Room allocation | Risk-adjusted yield, approval mix, concentration, NPL by segment. |
| Retention | Churn, active rate, reactivation, customer lifetime value. |
| Collection | Contact rate, promise-to-pay, cure rate, cost per recovery. |